Insights
Perspectives on agentic AI, conversational AI and enterprise adoption — from the team that builds it.
Conversational AI Is an Omnichannel Problem
Wiring tools straight into a conversational agent hides the decision layer — but pricing and eligibility still have to trace back to a rule and a version.
Read articlePrompt Debt: The Software Engineering Problem Hidden in Your AI Stack
A system prompt is the domain model of a conversational AI agent — and like every domain model, it drifts silently unless someone governs it.
Read articleThe Four Tiers of Agentic AI
Knowledge chatbots, agentic co-workers, autonomous agents, mission-critical software: four tiers, and picking the right one beats any technology choice.
Read articleMy Agentic AI Close Call
An agent nearly sent confidential architecture data to a third-party server without breaking a rule. Why governance must move into the architecture.
Read articleThe Reality of Shadow AI
Shadow AI isn't a discipline problem but a structural gap between where productivity happens and where governance exists — and how to start closing it.
Read articleThe AI productivity gap is a structural problem
Your colleagues already use AI, yet the promised gains never reach the organisation. The gap isn't access to tools — it's the absence of structure.
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